Your privacy matters to us. This Privacy Policy explains what personal data Batgee collects, why we collect it, how it is processed, who it may be shared with, and what rights you hold over your own information. Please read this document carefully alongside our Terms & Conditions.
Six principles that shape how Batgee handles your personal data. These cards are a plain-English summary only — the full binding policy follows below.
We collect only the data required to operate your account, process transactions, verify your identity and keep the Platform secure — including name, contact details, device information and transactional records.
Your data is used to deliver the Service, process deposits and withdrawals, meet KYC and AML obligations, personalise your experience, and send you relevant communications where you have opted in to receive them.
Data may be shared with carefully selected third-party processors — such as payment processors and identity verification providers — and with regulatory or law-enforcement bodies where legally required. We do not sell your data.
We apply industry-standard technical and organisational security measures including TLS encryption in transit, access controls, regular security assessments and strict internal data-handling policies to protect your information.
You have the right to access, correct, restrict, object to or request erasure of your personal data, subject to applicable legal obligations. You may also withdraw marketing consent at any time without affecting your account status.
We retain personal data only for as long as necessary to fulfil the purposes described in this policy or as required by applicable law — typically for a period following account closure to satisfy AML record-keeping obligations.
Batgee ("we", "us", "our" or the "Platform") is an English-language online sports betting and live casino information platform available at https://batgee.cam and designed primarily for users in Pakistan. We are committed to protecting the privacy and security of the personal data you entrust to us when you register an account, make deposits or withdrawals, place bets, access live casino products, or otherwise interact with any part of the Service.
This Privacy Policy (the "Policy") sets out the basis on which any personal data Batgee collects from you, or that you provide to us, will be processed. It applies to all users of the Platform regardless of the device or channel through which the Service is accessed.
This Policy should be read in conjunction with our Terms & Conditions, which govern your use of the Service and are incorporated herein by reference. By accessing or using the Platform, you confirm that you have read and understood this Policy.
Pakistan Notice: Batgee does not claim to be registered with, licensed by or approved by the State Bank of Pakistan, the Pakistan Telecommunication Authority, or any other Pakistani governmental or regulatory body. This Policy does not constitute legal advice. If you have concerns about your data rights under Pakistani law, please consult a qualified legal professional.
In this Policy, the following terms shall have the meanings set out below:
When you register, complete KYC verification, deposit funds or contact support, you provide data that may include:
When you access the Platform, we automatically collect technical and behavioural data, including:
We may receive personal data about you from third-party sources, including:
Reminder: Never share your full CNIC number, payment card details or account password in unsolicited communications. Batgee will never request this information via email, chat or phone outreach initiated by us.
Batgee relies on one or more of the following lawful bases when processing your personal data:
| Lawful Basis | Examples of Processing Activity |
|---|---|
| Contractual Necessity | Creating and managing your account; processing deposits and withdrawals; settling bets. |
| Legal Obligation | KYC and AML verification; record-keeping for regulatory purposes; responding to lawful requests from authorities. |
| Legitimate Interests | Fraud prevention; platform security; improving Service features; analysing aggregate usage patterns. |
| Consent | Sending marketing emails, SMS or push notifications; placing non-essential cookies on your device. |
Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing or the continued operation of your account for contractual purposes.
Personal data is processed to create, maintain and administer your Batgee account. This includes verifying your identity at registration and on an ongoing basis, managing your account balance, processing your betting activity and providing customer support. Without this processing, we cannot provide the Service to you.
Transaction data — including deposit amounts, withdrawal requests and bet settlement records — is processed to execute payments, maintain accurate financial records and comply with applicable AML and counter-terrorism financing obligations. All financial records are retained for the period prescribed by applicable law.
Batgee processes behavioural and transactional data to monitor for indicators of problem gambling, including unusual betting frequency, deposit escalation and self-reported concerns. This processing is carried out in the legitimate interests of player welfare. Where responsible gambling tools — such as deposit limits, loss limits or self-exclusion — are activated on your account, related data is processed to enforce those restrictions.
We process device data, IP addresses, login patterns and account activity to detect and prevent fraudulent access, account takeover, bonus abuse, money laundering and other illicit conduct. Automated decision-making may be applied as part of this process; where a purely automated decision materially affects your account, you have the right to request human review.
Usage data is processed to personalise your experience on the Platform — for example, surfacing relevant sports markets such as Pakistan cricket, PSL T20 fixtures, ICC tournaments and football — and to analyse aggregate platform performance. This processing is carried out on the basis of our legitimate interests and does not result in decisions that legally or significantly affect you.
Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device on subsequent visits and store certain preferences or session information. Batgee uses cookies and similar technologies including pixel tags and local storage objects.
| Category | Purpose | Consent Required? |
|---|---|---|
| Strictly Necessary | Session management, authentication, load balancing and security. The Platform cannot function without these. | No |
| Functional | Remembering your language preference, odds format and display settings. | No |
| Analytics | Measuring page visits, feature usage and error rates to improve the Platform. | Yes |
| Marketing | Attribution tracking for promotional campaigns; retargeting on the Platform. | Yes |
You can manage cookie preferences through the cookie consent banner displayed on your first visit and subsequently via your browser settings. Disabling strictly necessary cookies will impair the functionality of the Platform. Disabling analytics or marketing cookies will not affect your ability to access core features of the Service.
Batgee engages third-party data processors who act under our instruction and are bound by data processing agreements that require them to maintain appropriate security measures. Categories of processors include:
We may disclose personal data to regulatory authorities, law enforcement agencies, courts or other public bodies where we are legally required or permitted to do so. This includes disclosures required under AML legislation, court orders, or investigations into fraud, match-fixing or other criminal activity.
In the event of a merger, acquisition, restructuring or sale of all or part of Batgee's business, personal data held by us may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy terms applicable to your data going forward.
Batgee does not sell, rent or trade your personal data to third parties for their own independent marketing or commercial purposes.
Payment method names referenced on the Platform — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are cited as contextual references familiar to Pakistani users. Any data shared with payment processors is strictly limited to what is necessary to execute your requested transaction. Their mention does not imply any data-sharing partnership beyond standard payment processing flows.
Batgee operates internationally and your personal data may be transferred to, stored in, or processed in countries other than Pakistan. Where such transfers occur, we take steps to ensure that adequate protections are in place consistent with applicable data protection standards, including the use of standard contractual clauses or equivalent transfer mechanisms with our data processors.
By registering an account and using the Service, you acknowledge that your personal data may be transferred outside of Pakistan. If you have questions about the safeguards applied to international transfers, please contact us using the details in Section 16.
We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required or permitted by applicable law. The following indicative retention periods apply:
| Data Category | Indicative Retention Period |
|---|---|
| Account registration and identity documents | Duration of account plus 5 years after closure (AML requirement) |
| Financial transaction records | Duration of account plus 5 years after closure |
| Betting and gaming activity logs | Duration of account plus 3 years after closure |
| Customer support correspondence | 3 years from the date of correspondence |
| Marketing consent records | Until consent is withdrawn plus 2 years |
| Technical logs (IP, device, session) | Up to 12 months on a rolling basis |
Where data is no longer required, it will be securely deleted or anonymised so that it can no longer be associated with an identifiable individual.
Batgee implements and maintains appropriate technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration or disclosure. These measures include:
Notwithstanding these measures, no data transmission over the internet or electronic storage system is entirely secure. You are responsible for keeping your account credentials confidential and for using a strong, unique password. If you suspect unauthorised access to your account, contact support immediately at [email protected].
Subject to applicable law and certain statutory exemptions, you have the following rights in relation to your personal data:
To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable timeframe, typically within 30 days. We may require you to verify your identity before processing your request.
Please note that the exercise of certain rights — such as erasure — may require the closure of your account if the data in question is integral to the operation of the Service or necessary to meet our legal obligations.
The Service is strictly for adults aged 18 and over, or the higher minimum age required by applicable law in your jurisdiction. Batgee does not knowingly collect personal data from individuals under the age of 18. If you believe that a minor has registered an account or provided personal data to us, please contact us immediately at [email protected] and we will take prompt action to close the account and delete the associated data.
Where age verification cannot be confirmed during the registration or KYC process, the account will be suspended pending satisfactory proof of age. Any funds deposited by a person subsequently found to be underage will be returned in accordance with applicable regulatory requirements.
Where you have provided your consent, Batgee may send you marketing communications by email, SMS or push notification. These communications may include information about promotions, new features, upcoming cricket and PSL markets, bonus offers and other relevant content tailored to your interests as a user based in Pakistan.
You may opt out of marketing communications at any time by:
Opting out of marketing communications will not affect the delivery of transactional and service communications, such as deposit confirmations, bet settlement notices, withdrawal updates and security alerts, which are sent on the basis of contractual necessity.
The Platform may contain references to or links to third-party content, including sports statistics providers, streaming services and game software suppliers. Batgee does not control and is not responsible for the privacy practices of any third-party website or service. This Policy applies solely to personal data collected and processed by Batgee. We encourage you to review the privacy policies of any third-party services you access in connection with the Platform.
Batgee reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, changes to the categories of data collected, the purposes for which it is used, or the rights available to you — we will provide reasonable advance notice via a prominent notice on the Platform and/or by email to the address registered on your account.
The date of the most recent revision is displayed at the top of this page. Your continued use of the Service following the effective date of any revision constitutes your acknowledgement of the updated Policy. If you do not accept the revised Policy, you should cease using the Service and may close your account in accordance with the Terms & Conditions.
If you have any questions, concerns or complaints about this Privacy Policy or the way in which your personal data is handled, please contact our Data Privacy team. We will endeavour to respond to all enquiries within 30 days of receipt.
Data Privacy Enquiries
For subject access requests, data erasure requests, objections or any other privacy-related matter, please contact us by email:
Please include your full name, registered email address and a clear description of your request. We may ask you to verify your identity before processing any data-related request.
Support is available primarily in English. Urdu-language assistance may be available subject to agent availability. Do not include your password, full CNIC number or complete payment card details in any correspondence.
Now that you understand how we protect your personal information, explore everything Batgee has to offer — from PSL cricket betting to live casino, all in PKR for players across Pakistan.
18+ only. Gambling involves risk. Please gamble responsibly. Local laws may restrict access.