Batgee is committed to making sure that betting on cricket, PSL, football, live casino and all other products available on the Platform remains a fun, controlled recreational activity — never a source of financial or emotional harm. This page explains the tools, limits and resources available to every user.
Gambling is strictly for adults aged 18 and over, or the higher minimum age required by the operator's licence jurisdiction. Age verification is mandatory on Batgee.
Gambling is a form of entertainment, and at Batgee we want it to stay that way for every user — whether you're following Pakistan's T20 squad through an ICC tournament, backing your favourite PSL franchise, or trying your luck at a live casino table. The moment gambling stops being enjoyable and starts causing stress, financial pressure or relationship problems, it becomes a serious concern that deserves immediate attention.
Batgee has built a suite of responsible gambling tools directly into the Platform. These tools are available to every registered user at any time, free of charge and without any impact on your account standing. We also signpost independent support organisations that can offer confidential, professional guidance if you or someone close to you is affected by problem gambling.
We do not offer credit, and we do not encourage users to gamble beyond their means. Our responsible gambling programme is not a footnote — it is a core part of how we operate. Users from Karachi to Peshawar deserve a platform that genuinely prioritises their wellbeing alongside their entertainment.
Important Notice: Gambling can be addictive. If you feel you are losing control of your gambling behaviour, please use the self-exclusion or cool-off tools described on this page immediately. Do not wait until a problem becomes severe.
Ask yourself these questions before every session:
If you answered yes to any of the above, please review the tools and resources on this page without delay.
Every registered Batgee user has access to these protective tools directly from their account settings panel — no waiting periods, no support ticket required.
Set a daily, weekly or monthly cap on the total amount you can deposit into your Batgee account. Once a limit is in place it takes effect immediately. Increases to a deposit limit require a 24-hour cooling-off period before they become active — reductions apply instantly.
Define the maximum net loss you are willing to accept over a set period. If your cumulative losses reach the threshold you have chosen, betting and gaming activity will be suspended for the remainder of that period. This is one of the most effective tools for staying within a pre-decided budget.
Choose how long you want a continuous gambling session to last. Once you hit your chosen duration, the Platform will display a prominent on-screen reminder. You can also set hard session time limits that log you out automatically after the specified period has elapsed.
Need a short break? A cool-off period temporarily suspends your access to real-money betting and gaming features. You choose the duration — from 24 hours to several weeks. During a cool-off, you cannot log in to place bets, but you can still access account history and request a withdrawal of any existing balance.
If you feel that a temporary break is not enough, self-exclusion permanently closes your Batgee account. Once activated, you will not be able to register a new account on the Platform, and you will be removed from all marketing communications. We take self-exclusion requests seriously — they are processed without delay.
Enable periodic on-screen pop-ups that display how long you have been playing and your net profit or loss for the session. Reality checks are a simple but powerful way to stay aware of time and money spent — especially during long live-casino or in-play cricket betting sessions.
Setting up responsible gambling controls on Batgee takes less than two minutes. Follow the steps below or contact our support team — available in English, with Urdu assistance subject to agent availability — if you need help navigating your account settings.
All responsible gambling tools are available 24/7. If you are in immediate distress, contact support at [email protected] and request urgent account restriction.
Access your Batgee account from any device. All responsible gambling settings are available on both desktop and mobile — no app download is required to manage your limits.
Click your username or profile icon in the top-right corner of the Platform and select "Account Settings" from the dropdown menu that appears.
Within Account Settings, select the "Responsible Gambling" tab. Here you will find all limit types — deposit, loss, session time, cool-off and self-exclusion — listed clearly with current status and active values displayed.
Enter your preferred limit value and time period, then confirm your selection. Reductions and self-exclusion take effect immediately. Increases to existing limits are subject to a mandatory 24-hour cooling-off period to protect against impulsive decisions made during a losing session.
You will receive an email confirmation at your registered address whenever a responsible gambling setting is created or changed. If you receive a confirmation you did not request, contact support immediately at [email protected].
The table below summarises every protective limit available on Batgee, the time periods you can choose, and how quickly each restriction comes into force.
| Limit Type | Available Periods | Takes Effect | Status |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately (reductions); 24 hrs (increases) | Available |
| Loss Limit | Daily / Weekly / Monthly | Immediately (reductions); 24 hrs (increases) | Available |
| Session Time Reminder | 30 min / 1 hr / 2 hr / Custom | Immediately | Available |
| Hard Session Time Limit | 30 min / 1 hr / 2 hr / Custom | Immediately | Available |
| Cool-Off Period | 24 hrs / 1 week / 1 month / 3 months | Immediately | Available |
| Self-Exclusion | 6 months / 1 year / 5 years / Permanent | Immediately | Available |
| Reality Check Pop-Up | Every 15 min / 30 min / 60 min | Immediately | Available |
PKR-denominated deposit and loss limits can be set in amounts starting from PKR 1,000 per day up to the maximum threshold permitted by your account tier and applicable regulatory requirements.
This questionnaire is for personal reflection only — it is not a clinical diagnostic tool. If you answer "yes" to three or more questions, we strongly encourage you to use the responsible gambling tools on your account or seek support from a professional organisation.
Have you ever spent more time or money gambling than you originally planned?
Have you gambled to escape feelings of stress, anxiety, boredom or loneliness?
Have you tried to cut down on gambling but found it difficult to do so?
Have you borrowed money, sold belongings or taken out a loan to fund gambling?
Have you concealed the extent of your gambling from family or friends?
Have you felt restless, irritable or anxious when not gambling or when trying to reduce how much you gamble?
Has gambling negatively affected your work, academic performance or relationships with people close to you?
Have you returned to gambling the day after a loss in order to try to win back the money you lost (chasing losses)?
If any of these questions resonated with you, please do not hesitate to reach out. Set a limit on your account now, or contact [email protected] to request an immediate cool-off or self-exclusion. You are not alone, and help is available.
If you feel that you need to talk to someone, the following organisations provide confidential support for individuals affected by problem gambling. These are text-only references — Batgee does not control or operate these services.
An internationally recognised organisation providing information, advice and support for anyone affected by problem gambling. GamCare operates a free helpline and online chat service available around the clock.
A fellowship of people who have experienced gambling problems and now meet regularly to share their experience and support one another. Groups operate in many countries; international contact details are publicly available on their official website.
A leading UK-based charity that provides free, confidential help and information about problem gambling. Their resources — including a national helpline and self-assessment tools — are accessible online to users worldwide.
Our own support team is available by email at [email protected] to action account restrictions immediately. English support is always available; Urdu assistance may be available subject to agent availability.
Disclaimer: The support organisations listed above are independent of Batgee. References here are provided solely as a signposting service for users who may need assistance. Batgee does not claim any affiliation, partnership or endorsement relationship with these organisations. Users in Pakistan should be aware that local laws, including the Prevention of Gambling Act 1977, may restrict gambling activity. Nothing on this page constitutes legal advice. If you are uncertain about your legal position, please consult a qualified legal professional.
Batgee operates an adults-only platform. No person under the age of 18 — or the higher minimum age required by the operator's licence jurisdiction — is permitted to register an account, deposit funds or place bets. Age verification is a mandatory step in the registration and KYC process and is not optional.
If you share a device with other members of your household, particularly children or younger family members, we strongly recommend the following precautions:
This platform is strictly for adults. Gambling is not suitable for everyone. Age verification is required for all new accounts.
18+ only, or the higher minimum required by the operator's licence jurisdiction. Local laws may restrict gambling. Users are solely responsible for compliance.
Batgee is built for cricket fans in Karachi, football followers in Lahore, UFC enthusiasts in Islamabad and sports bettors right across Pakistan — but only when gambling is kept fun, affordable and under control. Explore the Platform responsibly.
18+ only. Gambling involves financial risk. Please set limits and play responsibly. Local laws may restrict access to gambling platforms.